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When faced with a difficult question, System 1 substitutes an easier question, or the heuristic question. The answer is often adequate but not as accurate

A new hire is a valuable asset in more ways than one. They have a fresh perspective that needs to be tapped into by the organisation for useful insights.

Customers view an organisation as horizontal; they just want a problem solved, a question answered, or a product or service delivered as expected (preferably with a smile).

Inspection is over-relied upon to protect customers from processes that inherently produce a steady flow of defects, but inspection is not fail-safe.

Organisations that claim to do brainstorming are often missing out on the basics

The PDCA (Plan Do Check Act) cycle is the equivalent to cellular life from the world of biology. It is the smallest self-contained activity that can drive organisational improvement and when combined with other PDCA cycles, great things are possible!

Expectations can run high after a project management training course. Often, the organisation has work to do to put in place good governance structures to ensure the benefit of the training is optimized.