The PDCA mentality informs how we engage with clients. We encourage a culture of learning and seek to build successful outcomes using data rather than opinions and observations rather than assumptions.

PDCA (Plan-Do-Check-Act) is an iterative, four-stage approach for continually improving processes, products or services, and for resolving problems.

The PDCA Cycle provides a simple and effective approach for solving problems and managing change. It enables organisations to develop hypotheses about what needs to change, test these hypotheses in a continuous feedback loop, and gain valuable learning and knowledge. It promotes testing improvements on a small scale before updating organisation-wide procedures and work methods. The PDCA cycle consists of four components:

Plan – Identify a problem and collect data. Develop hypotheses (theories) about what the issues may be and decide which one to test.
Do – Carry out an experiment or pilot a solution. Collect data to measure the results.
Check –Study the results and discuss what has been learned
Act – Document the learning. If the solution was successful, implement it or agree the next experiment. If not, decide on the next plan and repeat the PDCA cycle again.